Syncore and The Signature Collection is currently in a degraded state

Resolved
Resolved

Restoration is complete and Syncore is now operating normally. Thanks for your patience.

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Updated

We wanted to provide an additional update to the system issues that began last Friday. While system performance and related services were restored last weekend, we’ve still been in the process of restoring historical data to our new hardware. We wanted to provide you with the latest update to our progress:

  • Data restoration is over 90% complete, and being prioritized in the order of newest to oldest.

  • All recent attachment data is restored and available for ongoing use.

  • Previously sent emails that are usually available in the Communication Log will remain unavailable until the restoration is complete.

Should you experience any issues with accessing attachments beyond what is mentioned above, please reach out to concierge and we will be happy to investigate.

We greatly appreciate your patience during this restoration process and look forward to informing you of its completion.

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Recovering

Syncore system performance has been restored to its normal state. While access to TSC, Paya and attachments have been restored, access to historical email in the communication log will be delayed while file backups are restored. We anticipate this will be completed in the next few days.

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Updated

We have been working hard towards full restoration, and although the system is still in a degraded state, there should now be a noticeable improvement to system performance.

In order for us to partly achieve this we have made historic email records in the Communication Log temporarily unavailable; we will restore access to this old data in the coming days.

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Updated

We have identified the root cause of the issue and remediation is in progress. Please know our entire tech team is working together to resolve the current issue and restore your services as quickly as possible. 

We will keep you informed of any updates as they become available.

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Updated

Access has been restored to Syncore and The Signature Collection sites, however the system is currently in a degraded state that may affect performance. Our engineers are actively working to fully restore normal operations.

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Identified

We are aware of an issue where users are unable to access Syncore and The Signature Collection sites. Our engineers are actively working to restore access to the systems as quickly as possible. We apologize for any inconvenience caused by this.

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Began at:

Affected components
  • @ease v1
    • @ease v1 - Canada
    • @ease v1 - United States
  • Syncore
    • Early Access
    • Syncore v2
    • Syncore API
    • The Signature Collection