Resolved
Resolved

We've now resolved the incident and will continue to monitor and implement improvements over the coming days. Thanks for your patience.

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Identified

The fixes deployed this morning have had a positive impact on the issue. We are continuing the investigation and will be monitoring performance closely.

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Updated

We've identified a contributing cause for this issue and plan to deploy a fix this evening during the scheduled maintenance window. We'll add further updates to this post after analyzing the impact of the fix.

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Investigating

We are investigating reports of intermittent slow page loads reported for Syncore. We will provide updates as the investigation progresses.

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Operations Team
Began at:

Affected components
  • @ease v1
    • @ease v1 - Canada
    • @ease v1 - United States
  • Syncore
    • Early Access
    • Syncore v2
    • Syncore API
    • The Signature Collection