The tax issue has been resolved and we are continuing to monitor for any additional problems.

Note that all Sales Orders that were changed to Invoiced status this morning should be reviewed, and any Sales Order should be reviewed before sending to clients.

If you notice the tax amount is incorrect, please temporarily remove the Tax Exempt # and then add it back on the Sales Order.

Thanks for your patience.

Avatar for

We are currently investigating issues with exempt orders returning taxes when they should not be. As a result, all orders should be reviewed and we recommend not invoicing orders until this is resolved.

Avatar for
Began at: