Resolved

We've now resolved the incident. Thanks for your patience.

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Jason Gurran
Recovering

We've fixed the core issue, and are waiting for things to recover.

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Jason Gurran
Updated

Due to on-going system challenges, the operations team will deploy an unscheduled Syncore update to remediate the issue at 9:45am EST.

Syncore, The Signature Collection, @ease v1 and associated services will be intermittently unavailable during the maintenance window.

We are working to minimize the scope and impact of this maintenance for partners.

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Jason Gurran
Identified

We are investigating an issue related to Split Shipments with Syncore. Our team is currently working to resolve the problem. We apologize for this inconvenience and will provide an update soon.

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Jason Gurran
Began at:

Affected components
  • Syncore
    • Early Access
    • Syncore v2
    • Syncore API
    • The Signature Collection