Resolved

We've now resolved the incident. Thanks for your patience.

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Operations Team
Recovering

We've fixed the core issue, and emails are being dispatched from the system, there is a backlog of emails that we expect to clear over the next hour. We'll post a further update soon.

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Updated

Email dispatch is currently queued, no emails have been lost - and recently sent emails do not need to be re-sent. We are working to remove the issue causing the queue and will update this post again soon.

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Investigating

We are investigating an issue related to emails not being received and checking with our service providers. Our team is currently working to resolve the problem as soon as possible. We apologize for this inconvenience and will provide an update soon.

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Operations Team
Began at:

Affected components
  • @ease v1
    • @ease v1 - United States
    • @ease v1 - Canada
  • Syncore
    • Early Access
    • Syncore v2
    • Syncore API
    • The Signature Collection