Resolved

The issue has been resolved.

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Recovering

The issue has been resolved and we are now monitoring the situation closely.

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Identified

We are presently aware of and are actively working on issues pertaining to the following:

  1. Converting a quote to a Job in V1 is not assigning the proper commission code based on the primary rep.  (Please note: it will assign the correct commission code if you are following the best practice of converting a quote to a Job in V2).
    
  2. Commissions are not properly calculating on jobs where there is no sale value, but there are costs.
    

We have prioritized resolving both issues with a target of completion no later than end of day tomorrow - 4/15/20.

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Began at:

Affected components
  • @ease v1
    • @ease v1 - Canada
    • @ease v1 - United States