Resolved

All attachments are now visible in @easeV2. Thanks for your patience.

Avatar for

The majority of attachments should now be appearing for all Canadian and US partners in @easeV2, any that are not appearing will appear before end of day. Thanks for your patience!

Avatar for
Recovering

We've fixed the core issue, and attachments will begin to reappear across V2 throughout the morning. We'll update this page again once all attachments are available.

Avatar for
Identified

Attachments are currently unavailable in @ease V2. Attachments can be accessed via @easeV1. We are working diligently to resolve this issue. We will update this page with more information as it becomes available. Thank you.

Avatar for
Began at:

Affected components
  • Syncore
    • Early Access
    • Syncore v2
    • Syncore API
    • The Signature Collection