Resolved
After 3 days, 12 hours, and 1 minute

We've now resolved the incident. Thanks for your patience.

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Recovering
After 2 days, 2 hours, and 48 minutes

We've released a new version of @ease which has remedied most of the performance issues. We will continue to monitor this issue over the coming days.

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We're continuing to monitor this issue as we work towards permanent recovery and resolution.

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Identified
After 22 hours and 31 minutes

We've made some infrastructure changes which has resulted in improved performance; but the root cause is not yet resolved. Please continue to bear with us as we work towards complete resolution of this issue. You may still experience some periods of sluggish responsiveness.

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Our operations are continuing to investigate this issue with high priority.

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Investigating

At this time we are experiencing degraded performance with Jobs, Quotes, and Proposals. While these areas remain functional, they may take longer to respond or action requests than expected. Our operations team are aware of this issue and are investigating the cause. We will update this page as more information becomes available. We apologize for any inconvenience this may cause.

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Began at:

Affected components
  • Syncore
    • Early Access
    • Syncore API
    • The Signature Collection